Musbet is operated by Excite Ultra Media Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. That licence is the legal basis on which we run this platform, and it sets the rules we are required to follow — covering everything from how we handle your money to how we respond when something goes wrong. We are accountable to that authority, and we take that accountability seriously in how we build and run the site day to day.

We launched in 2026 with a straightforward aim: to run a well-organised gambling platform that works properly for players based in the United Kingdom. The UK is our primary market, and the way the site is structured reflects that — from the currency we support to the payment methods we make available and the standards we hold ourselves to when dealing with player queries or disputes.

How We Handle Your Money

Player funds are kept separate from the operational funds we use to run the business. This is not a legal requirement under every jurisdiction, but it is a practice we follow because it is the right way to operate. It means that your balance is not exposed to the ordinary financial activity of the company. When you request a withdrawal, we aim to process it within 48 hours, and the minimum threshold for both deposits and withdrawals is £20. We support a range of deposit and withdrawal routes — including cards, e-wallets, bank transfer, and several cryptocurrencies — because we recognise that players have different preferences and that access to your own money should not be unnecessarily complicated.

Safer Gambling

Safer gambling is not a section we added to the site as an afterthought. The way the platform is built takes it into account from the start. We provide tools that let you set limits on your deposits, your losses, and the time you spend on the site. You can also self-exclude if you need to step away entirely. These controls are accessible from your account at any time, and we do not make them difficult to find or use. If you reach out to us because you are concerned about your gambling, we will respond with practical options rather than generic reassurances.

We also think carefully about which game providers and payment routes we list on the site. The studios we work with — including names such as Evolution, Pragmatic Play, NetEnt, and Play'n GO — are established providers whose games are independently tested for fairness. We do not list providers simply to increase the number of titles available; the games on the platform are there because they meet a standard we are comfortable standing behind.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect ourselves to respond clearly and without delay. Our support team is available to handle issues as they arise, and we do not consider a complaint closed until it has been properly resolved. That is the standard we set for ourselves, and it is one we expect players to hold us to.