This Privacy Policy explains how Musbet, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. We are committed to handling your information transparently and responsibly, and we encourage you to read this page carefully so you understand exactly what we do with your data and why.

What We Collect and How We Use It

When you create an account with us, we collect personal information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling requirements. During transaction processing, we may also collect data relating to the payment methods you use — for example, card details or e-wallet identifiers — solely to facilitate secure financial activity on your account.

We also gather technical data as you interact with our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this information to maintain the security and stability of the platform, detect suspicious activity, and ensure that your experience functions as intended. Cookies are used to manage your session and remember your preferences; you can adjust your cookie settings through your browser at any time, though doing so may affect certain aspects of platform functionality.

Data Sharing, Retention, and Your Rights

We do not sell your personal data to third parties. There are, however, limited and strictly necessary circumstances in which we share your information externally. These include sharing with payment gateway providers to process your transactions, identity verification services to confirm your eligibility to play, and regulatory or law enforcement authorities where we are legally required to do so. Any third party we work with is required to handle your data securely and only for the specific purpose for which it was shared.

Your data is protected using 256-bit SSL encryption during transmission, and all information is stored on secure servers with restricted internal access. Only personnel who require access to your data in order to carry out their role are permitted to view it, and those individuals are bound by confidentiality obligations.

If your account becomes inactive or you choose to close it, we retain your personal data for a period consistent with our legal and regulatory obligations. This is typically required to satisfy record-keeping requirements set by the licensing authority under which we operate, the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). Once the applicable retention period has elapsed, your data is securely deleted or anonymised.

As a player based in the UK, you have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection standards.

If we make any material changes to this Privacy Policy, we will notify you through the platform or by email before those changes take effect. We recommend checking this page periodically to stay informed of how we handle your information.